Privacy Policy

Last Updated: January 2024

1. Introduction

Room Oye ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

Personal Information

• Name and contact information
• Email address and phone number
• Payment information
• Government-issued ID (for verification)
• Profile photo

Booking Information

• Property preferences
• Booking history
• Reviews and ratings
• Communication with hosts/guests

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Cookies and usage data
• Location data (with permission)

3. How We Use Your Information

We use your information to:

• Process bookings and payments
• Communicate with you about your bookings
• Provide customer support
• Improve our services
• Send marketing communications (with consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Hosts or guests (as necessary for bookings)
• Service providers and partners
• Payment processors
• Legal authorities (when required by law)
• Business transfers (in case of merger or acquisition)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data
• Secure servers and databases
• Regular security assessments
• Access controls and authentication

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Object to processing
• Data portability
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site usage
• Provide personalized content
• Improve user experience

You can control cookies through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

11. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations.

12. Changes to Privacy Policy

We may update this policy from time to time. We will notify you of significant changes.

13. Contact Us

For privacy-related questions or requests, contact us at:

• Email: privacy@roomoye.com
• Data Protection Officer: dpo@roomoye.com