Refund Policy

Last Updated: January 2024

1. Overview

This Refund Policy outlines the terms and conditions for cancellations and refunds on Room Oye.

2. Cancellation Policies

Room Oye supports multiple cancellation policies set by individual hosts. The policy applicable to your booking is displayed before you confirm.

Flexible Policy

Full refund: Cancel up to 24 hours before check-in
50% refund: Cancel within 24 hours of check-in
No refund: After check-in

Moderate Policy

Full refund: Cancel up to 5 days before check-in
50% refund: Cancel within 5 days of check-in
No refund: After check-in

Strict Policy

Full refund: Cancel up to 7 days before check-in
50% refund: Cancel 7-14 days before check-in
No refund: Cancel within 7 days of check-in

Non-Refundable

No refund: No refunds for any cancellations
Usually offered at a discounted rate

3. Service Fees

Room Oye service fees are refundable if you cancel within the full refund period
Service fees are non-refundable for partial refunds
Payment processing fees may not be refundable

4. Host Cancellations

If a host cancels your booking:

Full refund: You receive a complete refund including all fees
Rebooking assistance: We help you find alternative accommodation
Compensation: You may receive a coupon for future bookings

5. Refund Processing Time

Credit/Debit Card: 5-10 business days
PayPal: 3-5 business days
Bank Transfer: 7-14 business days
Wallet: Instant (if applicable)

Refunds are processed to the original payment method.

6. Extenuating Circumstances

Full refunds may be provided for:

Serious illness or injury
Death of guest or immediate family member
Natural disasters
Government-mandated travel restrictions
Declared emergencies

Documentation required: Medical certificates, death certificates, government notices, etc.

7. Property Issues

If the property doesn't match the listing:

Report within 24 hours of check-in
Provide photo/video evidence
Contact Room Oye support immediately
We may offer:
- Full refund
- Partial refund
- Alternative accommodation

8. No-Shows

If you don't show up for your booking:

No refund is provided
The booking is considered complete
Exceptions may apply for extenuating circumstances

9. Early Departure

If you leave before your checkout date:

No refund for unused nights
Full payment is still required
Exceptions for extenuating circumstances

10. Modification Fees

Changing dates may incur fees
Subject to availability
Price differences apply
Some bookings cannot be modified

11. Disputes

If you disagree with a refund decision:

Contact Room Oye support within 24 hours
Provide all relevant documentation
Our team will review within 3-5 business days
Final decision will be communicated via email

12. Long-Term Bookings

For bookings over 28 days:

First month is non-refundable after check-in
30-day notice required for cancellation
Refund for unused months (minus one month)

13. Special Promotions

Bookings made with promotional codes or discounts:

May have different cancellation terms
Specific terms will be displayed at booking
Promotional discounts may not be refundable

14. Force Majeure

Room Oye is not liable for refunds due to:

Acts of God
War or terrorism
Pandemics (unless covered by extenuating circumstances)
Government actions beyond our control

15. Contact for Refunds

To request a refund or for questions:

Email: refunds@roomoye.com
Phone: Available in your booking confirmation
Support Center: Visit our Help Center
Response Time: Within 24-48 hours

16. Refund Exceptions

Refunds may be denied if:

You violate our Terms of Service
You damage the property
You engage in prohibited activities
False information was provided

17. Currency Conversion

Refunds are processed in the original currency
Exchange rate fluctuations may affect the amount
Conversion fees are not covered by Room Oye

18. Policy Updates

This policy may be updated periodically. Changes apply to bookings made after the update date.